1. Informations générales

Welcome to our online store. By placing an order on our website, you agree to the terms and conditions outlined in this Store Policy.
We reserve the right to update or modify these policies at any time. Please review them periodically.

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2. Orders & Payments

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• All orders must be placed through our official website.

• Accepted payment methods: Credit/debit cards, PayPal, and any additional methods displayed at checkout.

• Prices are listed in EUR unless stated otherwise.

• Once an order is submitted, it cannot be modified. If you need assistance, please contact us as soon as possible.

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3. Shipping Policy

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• We ship worldwide unless otherwise indicated.

• Shipping fees are calculated at checkout based on destination and package weight.

• Processing times vary depending on the product type (custom products may require additional time).

• Once the order is shipped, you will receive a tracking number.

• We are not responsible for delays caused by the carrier, customs, or incorrect delivery information provided by the customer.

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4. Customs & Import Taxes

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• International orders may be subject to customs duties, taxes, or import fees.

• These charges are the responsibility of the customer and vary depending on the country’s regulations.

• We do not control or cover additional customs charges.

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5. Returns & Exchanges

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Eligibility

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• Items can be returned within 14 days of receiving the order.

• Products must be unused, unwashed, and in their original packaging.

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Non-returnable items

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• Custom-made or personalized items.

• Final sale products.

• Digital products.

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Process

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• To request a return, contact us at the email provided on our website with your order number.

• Once approved, the customer is responsible for return shipping costs.

• Refunds are issued once the product is received and inspected.

• Exchanges depend on stock availability.

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6. Damaged or Defective Items

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If you receive an item that is damaged or defective:

• Contact us within 7 days of delivery.

• Provide photos and a detailed description of the issue.

• We will offer a replacement or refund depending on the situation.

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7. Product Availability

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• We strive to keep our stock updated, but availability may vary.

• In case an item becomes unavailable after your purchase, we will contact you to offer a refund or alternative.​

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8. Giveaway Entries (if applicable)

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Purchases that count as entries for giveaways follow the rules specified in each individual contest.
Giveaway entries are automatically registered upon purchase, and no physical ticket is required.

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9. Privacy & Data Protection

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• We collect personal information only to process orders and improve the customer experience.

• Your data will never be shared with third parties except for services directly involved in processing your order (payment providers, shipping companies).

• We comply with GDPR regulations regarding the storage and use of personal data.

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10. Contact

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For any questions regarding our store policies, returns, or orders, please contact us via the contact form on our website or through the email address provided.

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